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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings 1Job Description Summary Systems analyst needed in support of our investment accounting software modernization efforts across all stages of the Software Development Life Cycle. As a part of an agile team, this role is responsible for delivering functional requirements/documentation in support of our modernization efforts. Expected to work with both our onshore and offshore development teams to break down our existing system into features/stories, while working closely to align these with business priorities. These requirements will be utilized by our development and QA teams.Travelers offers a hybrid work location model that is designed to support flexibility. Primary Job Duties & Responsibilities Production support/troubleshooting:- Facilitate troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
- Effectively communicates status of enhancements, change requests and defects.
- May manage change, defect and enhancement request process and assignment of approved work.
- Maintains documentation of current state systems.
- Assists in development of training materials and business implementation/transition activities.
- Evaluates requests for projects and enhancements.
- May make recommendations for operational process improvements and/or system enhancements.
- Elicits documents and validates requirements for change requests and enhancements to capabilities, products or systems.
- May act as project manager for enhancements or new functionality.
- Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions.
- Utilizes business and system knowledge to support business needs.
- Applies knowledge of a particular business capability, product and/or system domain and communicates impact of changes to current state business process, products, data, feeds and systems.
- May provide input into departmental or divisional planning process. Provides subject matter expertise and capabilities to Business and IT Projects.
- High school diploma or equivalent required.
- One year of experience supporting business technology systems required.
- Bachelors degree in Business, MIS, or other related field preferred.
- Three years of experience supporting business technology systems preferred.
- Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
- Analytical Thinking (Basic): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
- Relationship Management (Basic): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
- Communication (Basic): Demonstrates effective verbal, written, and listening communication skills.
- Facilitation (Basic): Uses and adjusts style and technique to assist group process and understanding.
- Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
- Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.
- Change Management / Resilience (Basic): Remains energized and focused in the face of ambiguity, change or strenuous demands.
- Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives.
Vacancy expired!