Vacancy expired!
Key Responsibilities:Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical customer service
Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality, may lead projects or may have accountability for ongoing activities
Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
Key Requirements:Bachelor’s Degree or equivalent relevant experience
5+ years’ experience in a B2B technical customer service or implementation role
In-depth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
In-depth knowledge of database technologies such as Microsoft SQL Server or Oracle
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.EQUAL EMPLOYMENT OPPORTUNITYWolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Vacancy expired!