Job Details

ID #19829208
State Minnesota
City Stpaul
Job type Contract
Salary USD $20 - $30 20 - 30
Source DIVERSANT, LLC.
Showed 2021-09-18
Date 2021-09-14
Deadline 2021-11-12
Category Software/QA/DBA/etc
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Field Engineer

Minnesota, Stpaul 00000 Stpaul USA

Vacancy expired!

Job Responsibilities
  • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
  • Provides service and customer support during field visits or dispatches.
  • Diagnoses errors or technical problems and determines proper solutions.
  • Produces timely and detailed service reports.
  • Documents processes.
  • Collects and analyzes performance data to provide technical assistance.
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Builds positive relationships with customers

Qualifications
  • Flexible hours, travel required and reimbursed.
  • Needs to have great customer service skills.
  • Willing to work early mornings.
  • Valid driver's license is required.

Vacancy expired!

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