Technical Support Specialist job vacancy

Vacancy expired!

Technical Support Specialist | Contract to Hire | White Bear Lake, MN | Electronics Manufacturer | $26-$30/HR Our client is a leading supplier of inverters, inverter/chargers, and accessories catering to mobile applications including RV's, marine and work trucks, as well as stationary markets including off-grid solar applications. We are looking for a Technical Support Specialist to join our team of highly skilled customer service professionals. Key responsibilities include providing technical support and troubleshooting, create resources to enable customers to install and troubleshoot products, and support other customer service functions such as warranty authorizations/returns and order management as required. He/she must have at least 2 years of experience in technical support or service, can troubleshoot common household electrical systems, possesses excellent interpersonal and customer service skills, and has outstanding verbal and written communications skills. The position is located in White Bear Lake, MN. Primary Responsibilities: Answer phone calls and respond to emails from distributors, dealers, OEM's and end-use customers to assist in installation, configuration and troubleshooting. Create application notes, diagnostic procedures/troubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products. Assist with return material authorizations when troubleshooting leads to this determination. Assist with other customer service and order management functions as necessary. Other responsibilities include: Help to monitor trends in product performance and customer satisfaction. Provides technical assistance, expertise and feedback to internal customers. Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc). Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues. Assists other team members and management to make continuous improvement within the customer service department. Experience and Qualifications Minimum of 2 years of related experience in technical support, customer support, or service. Minimum 2-year degree in an electrical/electronic technology or equivalent experience. Ability to troubleshoot household electrical wiring and electrical systems. Requires excellent verbal and written communications skills in English. Fluency in French and/or Spanish is an asset. Excellent problem-solving skills, interpersonal skills, and customer service ethics. Strong organizational skills and the ability to multi-task across the organization. Working knowledge of common Microsoft applications (Word, Excel, Outlook) A self-starter with the demonstrated ability to work with minimal supervision. Travel <10% to attend rallies, trade shows and customers.

Vacancy expired!

ID	#12260103
State	Minnesota
City	Whitebearlake
Job type	Contract
Salary	USD $26 - $30 per hour 26 - 30 per hour
Source	Manpower Engineering
Showed	2021-04-15
Date	2021-04-15
Deadline	2021-06-14
Category	Manufacturing
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Job Details

Technical Support Specialist