Vacancy expired!
Description
Job Description:Leidos is seeking a ITSM Developer ideally in the Albuquerque, NM; Jackson, MS; or Reston, VA area. Telework is allowed for this position with occasional travel required to one of these corporate sites.The ITSM Developer must be able to work in a fast moving environment, adapt to changes in schedules, be courteous and professional when interacting with colleagues and customers, demonstrate a solid ability to solve problems, plan and prioritize personal tasking, effectively communicate verbally and in writing, and be able to work successfully in a team environment. They must be self-motivated organized, analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in and comfortable in a technical organization with a dynamic customer environment. The individual needs to know all aspects of the software engineering life cycle including scope and work estimation, design, documentation, implementation, testing and integration.Primary Responsibilities Include:- Assist in Prototyping, designing, developing and integrating solutions to hard problems.
- Work on implementing new technologies into the customer space.
- Gather and document user and process requirements, functional requirements, and developing technical requirements.
- Interact with other developers, architects, and technical team leads to rapidly learn a complex operational system, its subsystems, and components to positively contribute to development.
- Determine and communicate system requirements and capabilities in furtherance of the customer's mission.
- Champion and implement advanced software development practices.
- Administration of the ServiceNow system, including maintenance of all operational records and configurations in a domain separated environment (including Reporting, Dashboard, Performance Analytics, Email Notifications, Creating and Editing Home pages, Personalizing forms, user and task record maintenance, etc.)
- Load, manipulate and maintain data between ServiceNow and other systems.
- Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
- Bachelor's Degree in Computer Science or Computer Engineering or related field and 6+ years of experience; additional years of experience in software engineering/developing will be considered in lieu of degree.
- Understands technical and functional design requirements related to ServiceNow.
- Education/Experience with ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications.
- Create automation scripts/utilities, data migration.
- Experience with PKI setups, certification maintenance.
- Strong understanding of ETL processes.
- Experience Developing dashboards and updating logic.
- SQL and relational database experience.
- Candidate must also be familiar with sound software engineering principles and methodologies.
- Proven experience in solving challenging technical problems.
- Knowledge of ITIL framework and understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc.).
- Knowledge of Business management, IT Operations Management.
- Service now administration education/experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Thorough understanding of ITIL/ITSM processes.
- Service Now Certified Administrator
- Experience with Agile development environment and concepts
- ITIL Certified
Vacancy expired!