Customer Service Representative

BENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.  Position Purpose: This position is the primary point of contact and interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. Prepares service orders, accurately maintains customer accounts and application of payments in the Customer Information System (CIS) software (InCode) and provides all cashier functions.Primary Duties/Responsibilities:Receive and Process payments.Accept customer paymentsPost payments to accounts, including those originating from electronic sourcesResearch and correct misplaced paymentsProvide payment information to customersEnter customer account data into computerBalance cash drawer daily and maintain cash reportsManage contracts for delinquent account payments adhering to business processesCalculate, process and post customer billing adjustmentsProvide customer service in a timely, efficient manner.Respond to billing inquiries, including high bill complaintsRespond to general inquiries and information requestsRespond to requests for service and generate service ordersMaintain customer filesProcess departmental mail.Process incoming / outgoing mailSort mail and process returned mailMatch checks with receiptsPost receipts and payments to accountsComplete paperworkProcess new customer accounts.Build data files for each new accountMatch customer with locationEnter data into computerEnsure billing processing programs are prepared for new accountsProcess service orders.Create, print, and distribute service ordersClose out service orders in billing system when completedFollow-up on outstanding service ordersProvide administrative support to department.Type departmental correspondence, filing, assist with office supply orders, answer telephonesMust be able to follow and comply with all company and department processes, policies, procedures, SOPs and work rules.Be able to notarize documentation for customers.Perform other duties as needed and/or directed.