Vacancy expired!
Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!Job Description:- Support both internal and external users with technical and application issues.
- Monitor phone and email queues.
- Provide first level assistance for defined problems and escalate tickets/calls as necessary.
- Troubleshoot and resolve simple to moderately complex support and functionality issues with little to no supervision and more advanced complex issues with assistance from others.
- Write and review ad-hoc SQL query requests.
- Thoroughly document all tickets, research, and resolutions in ticket tracking system.
- Consult knowledge database to optimize resolutions and follow through on resolution with callers.
- Bachelor's degree or equivalent work related experience
- Ability to write and review moderate SQL code
- Demonstrated aptitude for providing excellent customer service
- Excellent interpersonal and communication skills (internal and external)
- Problem solving skills
- Telephone etiquette
Vacancy expired!