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Analyst III or Sr (Corporate Social Responsibility)Date: Feb 18, 2024Location: New Orleans, Louisiana, United StatesCompany: EntergyPosting End Date: 12/11/2023Work Place Flexibility: HybridLegal Entity: Entergy Services, LLCThe preferred location for this position to be filled will be in Jackson, MS; however, other locations within Entergy's service territory may be considered.This position will be filled as an Analyst III or Analyst Sr, depending on the candidates qualifications.JOB SUMMARY/PURPOSEThe Low-Income Customer Initiative Analyst works with Low-Income Customer Initiative director and corporate social responsibility vice president to lead continuous improvement, automation, targeted customer outreach and research that will increase the volume and flow of available assistance dollars and help empower Entergy’s low-income customers to achieve economic security. The role is responsible for developing strategies that will produce financial outcomes and overseeing progress towards goals.Four major areas of work define the Low-Income Customer Initiative functional area: 1) financial assistance, 2) economic empowerment, 3) customer care and outreach and 4) research and advocacy.JOB DUTIES/RESPONSIBILITIESThe Low-Income Customer Initiative Analyst is assigned larger portions of project work and provided with latitude to define scope and objectives of own analysis than an Analyst I or II in the job family. This role interfaces regularly with company leadership and has the skills and knowledge to represent the department’s management in internal and external meetings. Responsibilities for the position include:
Ascertains and archives customer demographics and economic trends to shape program opportunities.
Develops strategies to accomplish financial and programmatic goals. Develops robust, scenario-based forecasts of financial outcomes.
Uses analysis to develop program and policy recommendations to alleviate poverty in the service area, including alignment with related UNSDGs.
Works with management to establish Low-Income Customer Initiative goals and develop business plan strategies. Helps the department stay on task with goals using Agile and other innovation-based working methods, such as Scrum and Design Thinking.
Uses Agile and other innovation approaches to coordinate cross-functional teams supporting special projects for low-income customers.
Examines existing business practices, processes and tools and seeks continuous improvement to increase efficiency and productivity in all functional areas, but specifically relating to the financial assistance web portal, help desk operations and customer outreach.
Serves as the internal lead on IT enhancements of the portal and its interface with external users, as well as other system optimizations and novel application modules.
Works with Entergy’s robotic process automation team to create new data extraction and communication tools to help match low-income customers with available resources.
Leads research projects and works with contracted resources to develop reports that support Entergy’s public policy positions on poverty solutions.
Provides industry expertise and applies best practices to customer advocacy, energy affordability and corporate social responsibility work projects.
Provides leadership to junior analyst and other departmental team members related to quality control and reporting.
Provides support to management in shaping and executing engagement strategies for various internal and external stakeholders.
Works within the scope and framework of larger projects defined by management.
MINIMUM REQUIREMENTSMinimum education required of the positionBachelor’s degree in a technical or business-related field preferred. Master's degree desired.Minimum experience required of the position
Analyst III: 4+ years of professional experience
Analyst Sr: 6+ years of professional experience
Minimum knowledge, skills, and abilities required of the position
Ability to collect and analyze data, summarize outcomes and pitch recommendations to senior leadership.
Expertise in change management, project management and innovation.
Outstanding oral and written communications skills.
Organized and results-oriented.
Ability to influence others and work in cross-functional teams to achieve results.
Analytical skill set with advanced knowledge of Microsoft Word, Excel, PowerPoint, Lucidchart, Power BI and other project management software such as Trello and Shibumi.
Any certificates, licenses, etc., required for the positionAgile and business analytics certification desired.#LI-JL1#LI-HYBRIDPrimary Location: Louisiana-New Orleans Mississippi : Belzoni Mississippi : Brookhaven Mississippi : CARTHAGE Mississippi : Canton Mississippi : Centerville Mississippi : Charleston Mississippi : Clarksdale Mississippi : Cleveland Mississippi : Clinton Mississippi : Crystal Springs Mississippi : Drew Mississippi : Fayette Mississippi : Flora Mississippi : French Camp Mississippi : Gloster Mississippi : Greenville Mississippi : Greenwood Mississippi : Grenada Mississippi : Hazlehurst Mississippi : Hernando Mississippi : Hollandale Mississippi : Indianola Mississippi : Jackson Mississippi : Kosciusko Mississippi : Lexington Mississippi : Madison Mississippi : Magee Mississippi : Marks Mississippi : Mccomb Mississippi : Meadville Mississippi : Mendenhall Mississippi : Morton Mississippi : Natchez Mississippi : Nesbit Mississippi : Pearl Mississippi : Port Gibson Mississippi : Prentiss Mississippi : Ridgeland Mississippi : Rolling Fork Mississippi : Rosedale Mississippi : Sallis Mississippi : Sardis Mississippi : Senatobia Mississippi : Shelby Mississippi : Southaven Mississippi : Summer Mississippi : Tunica Mississippi : Tylertown Mississippi : Vicksburg Mississippi : Winona Mississippi : Woodville Mississippi : Yazoo CityJob Function :ProfessionalFLSA Status :ProfessionalRelocation Option: No Relocation OfferedUnion description/code :NON BARGAINING UNITNumber of Openings :1Req ID: 114086Travel Percentage :Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=enUS) to navigate to EEO page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.EEI Testing:One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Job Segment: CSR, Testing, Help Desk, Information Technology, Management, Technology, Research