Vacancy expired!
Description
Job Description:The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of voice and video operations, A/V support, and maintenance support through a 24/7 Operating Center environment to ensure Service Level Agreements are met.Primary Responsibilities- User level maintenance support for VTC and multi-media systems and operate video conferences
- Provide support for CMS and JWICS infrastructure
- Provide A/V support for hosting facilities
- Periodic inspection and testing of conference rooms
- Maintain system phonebooks/directories
- Provide 24x7x365 support for the setup and operation of VTC and multimedia systems
- Maintain, setup, monitor, and troubleshoot video equipment for users
- Assist users with the use of video conferencing systems by providing personal instructions in the use of control interfaces and procedures
- Perform testing with secure mobile services
- Schedule and monitor video teleconferencing sessions
- Knowledge of Remedy and ServiceNow products and have an understanding of networks as well as voice/video equipment
- 2+ years of experience in system administration for multiple operating systems including windows and linux
- High school diploma or equivalent and 3 - 5 years of prior relevant experience.
- Experience conducting equipment installation, testing, and communication
- Excellent oral and written communication skills
- Must be familiar with Cisco telepresence management suites
- Must be familiar with Cisco meeting management
- Knowledge in coordinating problem resolution and working across IT functional areas
- Proven Ability to manage multiple task/events simultaneously and deliver on time
- Ability to work in a dynamic and demanding work environment
- DHS Experience
- CCVP Certification
- CCNA/CCNP Certification
- Microsoft Certification
- Security+
- CCENT
- Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.
Vacancy expired!