Vacancy expired!
- Serve as the First Responder to event alerts triggered when monitored applications, hardware, services, procedures, jobs, and file transmissions reach a pre-defined threshold that indicates an exception which must be responded to and resolved.
- Serve as a technical escalation point within the IT Service Desk function, and respond to multiple channels reporting incidents and requests.
- Fully document incidents received, troubleshooting and steps taken to resolve incidents, and introduce technical knowledge for use by end users and the IT Service Desk function.
- Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines and troubleshooting steps taken.
- Under management direction, escalate and communicate to IT and business customers, and 3rd party suppliers.
- Act as an escalation internally from Operations Technician Tier I team members.
- Experience with Helpdesk and customer relationship ticketing systems.
- Experience with office productivity, reporting, and technical documentation software.
- Experience with Scheduled Tasks and enterprise job schedulers.
- Strong end user technology understanding and troubleshooting skills.
- Intermediate understanding of web based and distributed systems n-tier technologies.
- Expertise in working with IT monitoring and event management tools.
- Experience with Cisco based Networking Devices.
- Experience working in Cloud based Operations.
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Microsoft product familiarity (Win10/Server 2012/2016)
- Familiarity with Cisco Networking Gear
- Experience with Google Office Suite, Solarwinds, Moogsoft, Cherwell
- High School Diploma or equivalent required
- 1+ years of professional IT related experience required
Vacancy expired!