Job Details

ID #49552329
State Missouri
City Kansas city
Job type Contract
Salary USD TBD TBD
Source System One
Showed 2023-03-26
Date 2023-03-25
Deadline 2023-05-24
Category Customer service
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Help Desk Technician

Missouri, Kansas city, 64101 Kansas city USA

Vacancy expired!

This position is a customer service oriented professional that provides first level support through phone, email and chat for all Information technology supported services and systems for internal customers, service vendors and other companies within the industry.

  • Provides exceptional customer service.
  • Provides first level support through remote desktop tools.
  • Tracks route and redirect requests to correct resources as needed.
  • Escalates and provides critical incident support as needed.
  • Follows up with customers, provides timely updates and sees problems through to the end.
  • Ensures proper documentation of incidents, requests, and follows established ticketing processes.
  • Updates exciting Help Desk documentation to reflect troubleshooting steps for known errors.
  • Recommends procedure modifications or improvements.
  • Gathers detailed information from customers via telephone or remote support tools.
  • Utilizes existing tools to diagnose customer's needs and evaluate options for resolution.
  • Resolves issues for systems remotely when possible.
  • Maintains awareness changes in the environment that affect the supported customer base.
  • Attends regular meetings and training activities.
  • Updates current Help Desk Documentation to reflect troubleshooting steps for known
  • Logs all tickets in ticketing tool and follows established ticketing processes.
  • 1 year Working knowledge of common operating systems and software applications.
  • Experience with providing support over the phone (1 year preferred)
  • Experience communicating technical information to non-technical audience (1 year preferred)
  • Customer service or call center (1 year preferred)
  • Keyboard Skills (Typing, data entry, etc.)
  • Excellent problem solving and trouble shooting skills
  • Strong interpersonal skills, friendly demeanor and helpful attitude
  • Excellent verbal and written communication skills
  • Ability to work responsibly with or without direct supervision.
  • Strong computer skills.
  • Microsoft Word, Windows, Excel, Outlook, PowerPoint (2010).
  • Excellent problem solving and troubleshooting skills.
  • Strong interpersonal skills, friendly demeanor and helpful attitude.
  • Preferred Knowledge or Skill Information
  • Experience using ServiceNow.
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Vacancy expired!

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