Vacancy expired!
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.If you see your opportunity in complexity , then we are the right fit for you.Job Description: Currently working remotely due to COVID with future hybrid opportunity. What you can expect: As an Investor Services Representative in our Alternative Investments Contact Center, you will use your customer service, advanced analytical and problem solving skills while speaking with callers to provide excellent service on each call. You will collaborate with management and will aid in leading the team by sharing your knowledge. You will also assist in troubleshooting and resolving complex issues.Our Contact Center Team- Provides world class customer service to customers by answering questions, resolving issues and assisting with Alternative Investment products.
- Provides routine information regarding specific client information, research investor's issues while providing accurate and concise information.
- Takes a multiple of client call concerns and be available to handle more complex or escalated caller inquires.
- Reviews, prepares and processes transactions on investor account.
- Researches complex issues for customers, supporting their requests, making outbound calls to provide customers with updates or to gain additional information.
- Performs special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.
- Assists with the training for new associates or associates who are struggling with the material being presented.
- Ensures productivity and quality expectatons are met.
- Able to move where the work is needed, by continuing to cross-training on specific clients, processing and outbound support.
- Competitive pay plus bonus opportunities
- Monday - Friday work schedule, no late night or weekends
- Paid training to provide you with the tools for success
- Health, Dental, Vision, Life Insurance, and Disability plans
- Generous Paid Time Off (PTO) program including paid holidays and volunteer time
- Retirement plan with 100% employer match up to 6% with immediate vesting
- Tuition reimbursement
- Personal and professional development programs
- Excellent interpersonal and professional communication skills
- Demonstrated enthusiasm for providing quality service in a professional environment
- Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry
- Ability to communicate complex financial information in tangible, simple terms
- Proven ability to adapt your communication style based on the customer's level of understanding in order to meet their needs
- Strong commitment to continuous learning and development
- Previous financial services experience preferred but not required
- Bachelor's degree or equivalent combination of work and education experience preferred
Vacancy expired!