Vacancy expired!
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.If you see your opportunity in complexity , then we are the right fit for you.Job Description: What you will be doing- Perform daily account activities to provide world-class service to our customers by processing complex service requests with efficiency and accuracy to meet multiple intra-day deadlines.
- After training, execute service requests, which include purchases, redemptions, transfers, exchanges, account maintenance and new account set-up.
- Meet and surpass quality and productivity objectives within current role; bringing a quality mindset to all aspects of the work.
- Assist team in overall performance deliverables by ensuring workflow queues are managed and cleared daily to meet client expectations.
- Review transactions for quality, ensuring the accuracy of the work entered; escalating areas of concern as needed for quality improvement purposes.
- Build and maintain strong relationships with internal and external clients.
- On occasion, work with clients over the phone in order to resolve complex issues.
- Utilize internal and external resources to maintain a working knowledge of relevant account and industry trends.
- Take initiative to cross train in different areas to expand knowledge, develop new skills to develop career within the organization.
- Service related skill sets with ability to maintain a strong attention to detail and accuracy.
- Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.
- Solid written and verbal communication skills
- Demonstrated ability to remain adaptable and flexible with change.
- Demonstrated computer skills with the ability to navigate and toggle between multiple programs simultaneously to perform daily functions. Experience with Microsoft Office products such as Word, Excel & Outlook. Experience with AWD, TA2000, Control Workstation and other banking software platforms are beneficial but not required.
- Self-motivation with demonstrated ability to work and collaborate in a virtual environment.
- Ability to interpret written and telephone requests/issues accurately and supply appropriate follow-up action as necessary.
- High School Diploma or equivalent; Bachelor's Degree with related industry experience preferred.
- Banking, investment or a financial background preferred.
- At least one to two years of previous customer service experience within retail, banking or financial services preferred.
- Access to high-speed internet in order to meet remote work requirements.
- Medical, Dental, Vision, Life & Disability plans.
- Retirement plan with 100% employer match up to 6% with immediate vesting.
- Personal and professional development programs including tuition reimbursement and internal certifications.
- Generous paid time off program including paid holidays and volunteer time.
Vacancy expired!