Ocean Import Agent

We are seeking a detail-oriented and efficient Ocean Import Agent to join our team in Kansas City, United States. As an Ocean Import Agent, you will play a crucial role in ensuring smooth and timely freight process flow for our international shipments.Coordinate with origin teams to make bookings for ocean freight shipmentsManage deliveries with service providers and clients, ensuring timely and accurate executionCommunicate effectively with carriers to resolve any import-related issuesCollaborate with the customs team to ensure compliance with import regulationsReview and verify commercial documents, including packing lists, invoices, and certificatesEnter data accurately and promptly into our operational systemTrack and trace ocean import files, providing regular status updates and reportsEnsure compliance with internal and external regulations, including government requirementsIdentify and implement best practices to improve operational efficiency and productivityMaintain and update customer standard operating procedures in the company databaseRespond promptly to emails and requests from both internal and external stakeholdersEscalate problems to management when necessary, providing clear and concise informationDeliver exceptional customer service, addressing client inquiries and concerns professionally