Vacancy expired!
- Monitors Positive Train Control (PTC) and Energy Management System (EMS - such as Automatic Engine Shutdown System (AESS) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency timeframe with the proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket.
- Creates incident tickets and troubleshoots, reaching out to signal, dispatch, telecommunications or other stakeholder groups as necessary.
- Portrays a command and control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibits exemplary customer service skills when working across diverse organizations;
- Monitors PTC and EMS systems and assets including waysides, locomotives, faults, connections, radio, help desk, back office, events, trains, etc.
- Exemplifies clientVision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
- Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience
- Advanced degree in a relevant discipline of study
- ITIL certification or equivalent
- Understanding of railroad operational processes as it relates to locomotive, signal, and communication processes, train dispatching, and understanding of general code of operating rules.
Vacancy expired!