Vacancy expired!
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.If you see your opportunity in complexity , then we are the right fit for you.Job Description: Company Overview SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue. SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Performance Overview: Manages strategic client relationships and develops client solutions. Interacts with multiple product groups, and develops and coordinates projects among those groups on behalf of clients, ensuring that product deliverables are met. Sets up client billing and ensures billing meets contractual obligations, including resource allocation. As a Client Relations Manager, you will:- Manage overall client expectations and service delivery
- Communicate and set appropriate expectations with client and internal service teams
- Assist clients in identifying critical needs based on their business models
- Introduce new products, services and system capabilities to support their business models
- Understand the client's management structure and how best to assist SS&C to navigate the organization.
- Lead and facilitate client meetings and calls, providing meeting summaries and project updates.
- Carefully prioritize responsibilities, pro-actively communicate, and use sound judgement on all client interactions to ensure desired outcomes of retention and satisfaction
- Monitor and follow up on assigned tasks, seeing problems / opportunities through to timely resolution with the client.
- Provide timely and accurate service level reporting to assigned clients
- Conduct at times difficult conversations with assigned clients
- Identify incremental revenue opportunities and understand financial and operational goals of SS&C.
- Assist in determining budgets and goals for department in conjunction with senior and subordinate management
- Recommend and/or implement changes to improve service expectations, productivity, and cost effectiveness of department operations.
- Interact with multiple product and support groups to develop and implement client projects.
- Responsible for hiring, performance appraisals, and merit reviews of direct reports.
- Bachelor's degree or equivalent combination of formal education and work experience.
- 4-6 years of financial services or relevant work experience
- 3-5 years of relationship management / client services experience with at least 1 year of management responsibility.
- Project management experiences
- Problem solving and numerical reasoning skills; ability to analyze and take action
- Career oriented, highly motivated, and self-starting individual
- Ability to work in a fast paced, team environment
- Efficient time management with strong organizational skills
- Ability to quickly learn and adapt to new systems, processes, plans, and programs
- Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
- Medical, Dental, Vision, Life & Disability plans.
- Retirement plan with 100% employer match up to 6% with immediate vesting.
- Annual discretionary bonus program.
- Personal and professional development programs including tuition. Reimbursement and internal certifications.
- Generous Paid Time off (PTO) program including 10 paid holidays and volunteer time.
Vacancy expired!