Vacancy expired!
- Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information. Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
- May remote control desktops in order to resolve technical issues.
- Remotely install software or perform updates.
- Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
- Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track client contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Consult with Senior Support Specialists as needed to respond appropriately to the client.
- Perform other duties as assigned.
- One year technical support experience or the equivalent through a combination of education and related work experience.
- Experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
- Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
- Completion of training or certificate program for technical support.
- Spanish Bi-lingual skills
- Call center experience
- High school diploma or equivalent
- Effective oral, written and interpersonal communication skills, to all levels, from senior management to line/staff associates.
- Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
- Experience Supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
- 1 year Minimum related work experience
Vacancy expired!