Job Searchi - jobSearchi.com

Job Details

ID #20004889
State Missouri
City Kansas city
Job type Permanent
Salary USD TBD TBD
Source H&R Block
Showed 2021-09-21
Date 2021-09-18
Deadline 2021-11-16
Category Systems/networking
Create resume

Manager, Technology - CSO Salesforce

Missouri, Kansas city, 64105 Kansas city USA

Vacancy expired!

What you'll do

JOB SUMMARY

H&R Block is transforming the agent and customer experience through the implementation of Salesforce Service Cloud. As a member of the Corporate Systems IT team, this role partners with the Client Service Organization leadership to deliver technology for the call center across multiple business lines, including customers (DIY and assisted), IT, and HR. Responsible for developing, planning, and managing implementation of activities for extremely complex programs with broad scope, high impact and long implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with program sponsors, participants, stakeholders and customers to review program proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Develop and manage multiple program budgets. Responsible for managing the program teams and ensuring corporate sponsorship from cross-business unit leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Define the strategy and desired outcomes of assigned program(s) that are aligned to the strategic objectives of the business.
  • Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the programs.
  • Deliver programs on time and on budget with superior quality.
  • Coordinate all activities with, and report regularly to senior leadership/sponsorship teams.
  • Monitor and mitigate project, program, and operational execution risks.
  • Provide oversight to ensure completion of program deliverables. Ensure entire programs are delivered on time and on budget with superior quality.
  • Provide oversight to teams of individuals from cross functional teams, as well as vendors to accomplish program outcomes.
  • Establish appropriate project management tools, processes and procedures for the corporate project management office as well as ensuring compliance with such tools.
  • Manage the program budget, putting in place financial disciplines and ensuring their execution to meet or beat budget.
  • Develop contract and manage vendor relationships and ensure their delivery, on time and on budget.
  • Responsible for the delivery of project components.

About H&R Block

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

It would be even better if you also had

  • Preferred candidate has a dev background with CI/CD devops experience

What you'll bring to the team

Education:
  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
  • 8 years of business and/or consulting experience.
  • 6 years of project management experience.
  • Program management experience leading very large, mission-critical programs that involve significant business change.
  • Experience leading large teams in a matrix management environment.
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Experience developing and managing program budgets.
  • Strong knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments.
  • Experience developing and negotiating partnerships with external vendors/suppliers.
  • Experience managing vendor agreements and tracking service levels.
  • Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
  • Superior supervisory and matrix management skills and ability to oversee tasks delegated to others.
  • Experience in telecommunication management and/or call-center operations.

Sponsored Job#hrbjob #LI-SH1

Vacancy expired!

Subscribe Report job