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Description
Robert Half is seeking an experienced UX Researcher. Your role as a UX researcher will be to deliver the best possible experience for the users of a website, making the website as straightforward to use as possible. As well as researching user behaviour and preference, you'll also look at the content of websites and consider design elements such as colours and images.Decision Making• This role will have a high-degree of decision making, specifically around the use of research method, degree of team involvement in projects, and prioritization of projects and resources in partnership with UX Research Team Leader.Span of Influence• This role serves as a resource to every area of the firm.• Research is conducted with investors, clients, financial advisors, branch-office administrators (BOAs) and associates and is utilized by almost every area of the firm.• This role helps determine how and when research projects will be executed, which will have a significant impact on the nature of the research results.• Critical CompetenciesResponsibilities• Leads strategic design and execution of user-centered research and usability studies that provide actionable insights which influence design and development of associate, branch team and client systems, tools, applications and processes.• Collaborates and supports business areas and objectives that align to firm, division and department priorities and focus on client and user centricity.• Designs and executes user research using qualitative and quantitative methods.• Determines and recommends the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then guides business areas through the appropriate UX process.• Identifies and applies appropriate change management best practices and approach to build rapport, understand user needs, address resistance and reinforce key learnings or results.• Monitors UX project execution, including establishing and tracking UX project metrics and conducting evaluations.• Identifies, influences, supports and partners with multi-disciplinary teams, including other business areas, to execute UX projects.• Takes ownership for self-development, stays current with research techniques and tools in the field of UX.• Works with and provides supporting documentation to others that influences product, system or application development and implementation to ensure creation of efficient, sustainable and successful results.• Mentors and assists the UX Researchers as it relates to similar UX project needs.• Assists leadership with strategic planning, resource allocation and guidance to UX associates. Requirements Qualitative Research, Quantitative Research, Research Analysis, Client UX, UX, UX/UI Design, UI UX And DesignQualifications • Bachelor's degree in Usability, Human Factors, Human-Computer Interaction, Psychology or relevant field.• 5+ years of User Experience research experience.• Expert in both qualitative and quantitative user experience research methodologies.• Proactively develops self in the field of current and emerging research and technology.• Expert in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving abilities.• Expert in written and verbal communication.• Able to expertly research, analyze and consolidate data into trends and share with teams.• Expert in project management and organizational skills.• Able to expertly establish and maintain effective relationships across departments, business areas, and vendors.• Responds well to direction, embraces feedback and change.• Presents ideas, thoughts, arguments, and information persuasively. Seen as credible and trustworthy.• Problem Solving• Consolidate, analyze and interpret research data and apply critical thinking as to how it addresses the business objectives.• Understand and analyze appropriateness of various research methodologies.• Determine how to manage multiple concurrent projects and balance resource needs.• Determine how to address unexpected issues that occur throughout the research process. Innovation starts with people.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!