Vacancy expired!
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.Please find below the job description.Position: Application Support AnalystLocation: O'Fallon, MOType: Full Time EmploymentRoles & responsibilities:
- Perform L1 Application Support services on a 24x7x365 basis.
- Email Based Alert Monitoring - Initial response & triage of alerts using SOP
- Validation of CRQ's using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management - create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
- Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
- Regularly perform data analysis to determine Customer's program performance and identify areas of improvement
- Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
- The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests. Any requests outside the approved tool(s) will be discussed and mutually agreed upon between Customer and project team.
- Basic understanding of UNIX scripting
- Experience on Batch Scheduling & Monitoring
- Basic understanding of Oracle and SQL Query / Scripts
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Effective written and verbal communication skills
- Effective interpersonal skills
- Knowledge of Rabbit MQ, Grafana and Oracle data replication
- Alert Tools Xmatters , Nagios , Azure Monitor , IPMon, Zabbix, BlazeMeter
- Experience in Payment Transaction Processing
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Vacancy expired!