Vacancy expired!
Key Skills: React Consultant-Batch Jobs, Oracle DB, UNIX environment, Production Support, Java application - Min 6 years IT experience with at least 4 years in Production Support role Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
- Incident Resolution - Review and resolve the Incidents arising from
- Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
- Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
- Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
- Traffic Routing perform traffic routing in support of infrastructure maintenance
- Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
- Supporting the UAT testing by the Product team and Regional customer support team.
- Configuring application/artifacts and supporting the new customer onboarding to the platform
- Testing the newly on boarded customer's file processing and reports delivery
- Raise new change tickets and arrange for approvals, including CAB approvals
- Review and approve change tickets.
- Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
- Work with customers on ad-hoc queries
- Work with Development / Testing team for defect analysis (with Production simulated data)
- Build automation scripts that reduce the number of Incidents and/or improves processes followed
- Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
- Participate / Initiate in War Room calls that impacts application availability or has a customer impact
- Production support experience in Java Web based applications. Must have.
- Exposure to production support in cloud based applications Must have
- Exposure to SQL support Preferred.
- Remedy Ticketing Tool
- Rally (For Story and Bug Tracking)
- Splunk and Dynatrace for Monitoring
- WinScp (file movement/ validation)
- Cyberark/Putty
- Toad Querying Tool for DB
- Java Platforms
- Unix OS
- Shell scripting
Vacancy expired!