Vacancy expired!
- Primary responsibility will be managing daily requirements for the CMDBs and CMS – data input, changes, updates, corrections and reporting from and into the CMDBs.
- Coordinate with the Stifel ITAM and operational support teams managing automated discovery processes for CMDBs and CMS through use of Stifel's existing third-party tools within each core technology tower.
- Enhance automation regarding assets being entered into or updated within the CMS platform.
- Support CMDB data integrity by working to define asset field definitions, attributes, characteristics, and data content for all CMDB assets in the IT Service Portfolio.
- Interact with all core IT teams as it relates to physical inventory requirements across our service providers. Additionally work with the IT Asset Management team to continuously update the asset and class types that Stifel manages within the CMDBs.
- Provide inventory analysis, including the creation of metrics reporting out of the CMDB.
- Develop, improve and enhance technology management information reports and dashboards in collaboration with the ITAM team.
- Support any audits, certifications or governance related to the CMS.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Experience deploying and managing assets in a CMDB or other asset data repository system
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
- Strong analytical and technical skills.
- Knowledge of hardware and software components utilized in an enterprise-wide organization
- Knowledge of IT Audit techniques and industry standards.
- Understanding of a broad range of IT disciplines
- Proficiency in relating complex technical situations to non-technical customers.
- Ability to prioritize workload and consistently meet deadlines
- Ability to delegate project plans to other associates
- Bachelor's degree in Information Technology, Business Administration or equivalent; or equivalent work experience required
- 1+ years' experience in IT Service Management, Business Process Management, or IT experience required
Vacancy expired!