Vacancy expired!
- Lead a team of customer-focused, service-first associates that ensure the proper delivery of IT services.
- Implementation and management of IT services using the principles and methods associated with industry best practices.
- Manage the provisioning of the service desk and problem resolution.
- Develop Service Level Agreement (SLA) templates and negotiate complex SLAs.
- Tracking of problems, acting as a point of escalation for users of IT infrastructure services.
- Promote a culture that emphasizes service excellence and recommend continual improvement in service management strategy.
- Broad knowledge of current trends in Information Technology and the basic Information Technology functions.
- Ability to analyze complex data and summarize it into reports for various consumers. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to assess current methods of IT operations and service management and propose and implement more efficient solutions. Familiarity with service mapping and creating holistic views into complex systems. Experience with enterprise-class systems monitoring tools.
- Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Bachelor's degree in Computer Science or related field
- 7+ years' experience directly supervising a technical team
Vacancy expired!