Vacancy expired!
- Gain full understanding of architecture of infrastructure used by their assigned applications.
- Serve as primary contact for assigned applications for affected business and technical units.
- Promoting communication ensuring leadership is apprised of issues, status, and resolution, escalating when necessary.
- Update and maintain internal software documentation.
- Stay informed of application upgrades and patching requirements.
- Provide prompt support to users via email, phone, and other electronic means.
- Own issues through resolution, escalating to appropriate support member/team when necessary.
- Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Submit Change requests for non-routine activities, implementations and work that may potentially produce and outage
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Bachelor's degree in Information Technology or related; or combination of education and experience
- 3+ years' experience with installing/supporting applications, hardware support / maintenance, and direct engagement with business users
Vacancy expired!