Vacancy expired!
CISCO Engineer with Healthcare This role helps support operation and performance of Client's enterprise network, voice, and contact center infrastructure. This position will provide support on incidents in the environment and also help with problem resolution for the network, voice, and contact center infrastructure within the Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
- Perform monitoring and event management support for network, voice, and contact center systems and infrastructure
- Perform initial investigation and triage for alerts and events
- Troubleshoot complex/multitier issues within the network infrastructure
- Provide 90% of resolved tickets of incidents on first touch
- Perform escalation of incidents to higher tier support groups, vendors, and other support staff based on NOC process when unable to resolve the incident
- Provide technical support on incident calls
- Accurately log and document NOC incidents in Service Now ticketing system
- Identify opportunities for improvement in the monitoring and event management tools and processes
- Provide planning and vendor oversight for network change activity
- Report key performance metrics to management
- Prior experience with a large enterprise network, preferably in the healthcare sector
- Experience with Cisco networking
- Experience with Cisco Call Manager and Cisco Unity a plus
- Experience with F5 load balancers to include the GTM and LTM platforms a plus
- Experience with Cisco ASA and Palo Alto firewalls a plus
- Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
- Experience with packet capture tools such as, Wireshark, and tcpdump
- Experience with Python or scripting is a plus
- Well versed in crisis management and root cause analysis techniques
- Previous experience in vendor management preferred
- Experience working in a team-oriented, collaborative environment
- Proven analytical and problem-solving abilities
- Strong interpersonal, written, and oral communication skills
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Highly self-motivated and directed
- Strong organizational skills
- Bachelors Degree in Computer Science or a related discipline and at least 3 year s experience in network or voice infrastructure or its equivalent in education and work experience
Vacancy expired!