Job Details

ID #17365123
State Missouri
City St louis
Job type Permanent
Salary USD TBD TBD
Source World Wide Technology
Showed 2021-07-27
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Customer BRM

Missouri, St louis, 63101 St louis USA

Vacancy expired!

The Customer Business Relationship Manager (BRM) is the IT Liaison for a department or area of business in the organization. A connector, orchestrator, and navigator between one or more business units or customers and Services or Products provided by the IT Organization. The BRM should understand business process and provide technology guidance to ensure the potential business value from IT investments are realized, optimized, and recognized. The BRM serves as a trusted advisor and functions as a key point of contract for IT Business stakeholders and WWT Customers. A key role of the BRM is to reduce barriers to business connectivity and value delivery from IT. In this BRM capacity, this role will be focused on supporting our End to End Supply Chain customer organizations.

Key Responsibilities:
  • Act as an advocate to particular customer business units; consulting, communicating, explaining, and advising on how technology can complement and enhance process.
  • Assist or lead the development of business capabilities roadmaps and associated requirements, solution design & delivery, testing and training
  • Assist or lead the solution development from the IT portfolio to ensure that business challenges are met with solutions that deliver value
  • Keep current on industry & company standards
  • Assist to provide technology solutions aligned with customer business requirements, WWT business capabilities, and IT strategy
  • Work with appropriate stakeholders and IT teams to ensure that business risk is minimized, and user impact is kept to a minimum during projects
  • Partner with IT colleagues in the delivery of projects & systems
  • Ensure IT solutions support the organization's long and short-term business goals and aligns with IT strategy
  • Negotiate agreements and commitments by facilitating communications between IT teams and business stakeholders
  • Manage internal and external stakeholder expectations & satisfaction
Qualifications:
  • Able to utilize business outcomes to clarify strategic initiatives, manage scope, and determine value metrics
  • Prior background in customer facing role
  • Proven capability to build trust with business partners & customers and communicate honestly, transparently and clearly
  • Prior background managing in a matrixed organization
  • Able to influence those over whom they do not have direct control and foster a team environment
  • Demonstrated capability to take ownership and drive accountability
  • Proven leadership, negotiation, and communication skills
Able to have difficult conversations with all levels of leadership

Vacancy expired!

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