Vacancy expired!
- Supports customer to submit and process transactions
- Assists customer with identifying and resolving processing issues and website access inquires
- Supports inbound calling, outbound calling, email, web chat and outreach to customers
- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
- Meet Quality Assurance Requirements and other key performance metrics
- Ability to successfully adapt and perform during times of high call volume.
- Ability to provide effective customer service and deal tactfully and courteously with the public.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided by customers.
- Strong commitment to providing quality service.
- Ability to foster a good working relationship and rapport with customers.
- Keen attention to detail and accuracy.
Vacancy expired!