Req ID: RQ183089Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Desktop Operating Systems,Operating Systems (OS),TroubleshootingCertifications:Secuirty + - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Desktop Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO.HOW A DESKTOP ENGINEER WILL MAKE AN IMPACTAs a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.Key Responsibilities:
Provide frontline support for desktop systems, including troubleshooting hardware and software issues
Manage user accounts, permissions, and access rights
Install, configure, and maintain desktop operating systems and applications
Respond to and resolve user tickets in a timely and professional manner
Perform regular system maintenance and updates to ensure optimal performance and security
Assist with the implementation of new technologies and software deployments
Document technical solutions and maintain knowledge base for common issues
Collaborate with other IT teams to resolve complex issues and improve overall service delivery
Provide basic network troubleshooting and support
Conduct user training sessions on new software or hardware as needed
WHAT YOU'LL NEED TO SUCCEED:Requirements:
Associate's degree in IT or related field, or equivalent experience
5+ years of experience in desktop support or similar IT role
Strong knowledge of Windows operating systems and Microsoft Office suite
Familiarity with basic networking concepts and troubleshooting
Excellent customer service skills and ability to communicate technical concepts to non-technical users
Security+ certification or ability to obtain within 90 days of hire
TS/SCI Clearance required and eligibility to obtain CI Poly
Ability to prioritize and manage multiple tasks in a fast-paced environment
Willingness to provide occasional after-hours support
Physical Requirements:Ability to lift and move equipment up to 40 poundsDesired Skills:
Experience with remote desktop support tools
Knowledge of Active Directory and Group Policy
Familiarity with IT service management tools (e.g., ServiceNow)
Basic scripting skills (PowerShell, batch, etc.)
Experience in a government or intelligence community environment
Location: Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#RoverGSSThe likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.