Vacancy expired!
- Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the Ameren Networks
- Implement software upgrades to network elements as required and participate in the change process to add or delete network elements
- Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers
- Associates Degree required, preferably in computer science or related field
- Consideration may be given to candidates with extensive related experience without the academic requirements.
- 2+ years of relevant experience
- CCNA Preferred
- The DCC is staffed 24x7x365, schedules are rotating 4-10 hour shifts. Candidates MUST be able to work any shift, any day. Consultants generally work 3rd shift , however training will be on first shift.
- MCSA, RHCE. MPLS Knowledge preferred
- Candidate should possess skills in Customer Focus, Sense of Urgency, Decision Making, Core Application Systems, Problem Solving, Teamwork, Technical Troubleshooting, Network Architecture & Telecommunications
- ServiceNow ticketing system knowledge preferred
Vacancy expired!