Vacancy expired!
- Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the Networks
- Implement software upgrades to network elements as required and participate in the change process to add or delete network elements
- Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers
- Understanding of basic ITSM principles
- Team utilizes Service Now for incident and change
- Linux Server patching
- Follow run books to resolve incidents without escalation
- Associates Degree required, preferably in computer science or related field
- 2+ years of relevant experience
- Consideration may be given to candidates with extensive related experience without the academic requirements
- The DCC is staffed 24x7x365, schedules are rotating 4-10 hour shifts. Candidates MUST be able to work any shift, any day. Consultants generally work 2nd or 3rd shift, however training will be on first shift. The assignment duration is 2 years.
- Extensive knowledge of Windows server operating systems in a physical and virtualized environment. Active Directory
- VMware ESX
- Basic understanding of Enterprise storage and backup solutions.
- Subject matter expert Knowledge of RedHat Linux in a physical and virtualized environment
- Preferred Linux RHCE Certified
- Windows knowledge would be a plus
- Ability to work independently and in a team environment to produce outstanding results
- Strong Communication Skills
Vacancy expired!