Senior Audio-Visual Analyst

Why WWT? Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world-class culture to our generous benefits, to developing cutting-edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

• SME level facilitation and execution of live events and large customer-facing meetings, providing for voice, video, and presentation needs in a variety of formats including auditoriums, warehouses, hotels, and virtually.
• Provide ongoing support for conference room video and audio solutions, Webex Meetings and Webinars, Zoom Meetings and Events, MS Teams Meetings, digital signage, room schedulers, and visitor check-in kiosks.
• Consult with WWT's Global Service Desk and Collaboration and Productivity teams to facilitate and provide consistent ongoing support of collaborative applications and conference rooms.
• Respond in a timely manner to escalated end-user problems relating to voice and video hardware and peripherals.
• Work closely with other teams in IT Infrastructure & Security to provide root cause analysis and resolve systemic end-user issues reaching multiple teams.
• Perform individual and group training for our users on utilizing our enterprise voice and video offerings.
• Consult with WWT's Collaboration and Productivity team to recommend and design solutions that align to business problems and industry trends to help our users remain connected and collaborative.
• Coordinate with vendors to perform maintenance as needed on audio/video equipment.

• 10+ years (Expert level) of experience supporting audio/visual and conference room equipment including:
  • Cisco Video conferencing units
  • Blackmagic Design ATEM video switcher series
  • Analog and Digital Audio Mixers from 16 – 32 channels
  • Multi-camera setup, configuration, and operation
  • Video editing skills using Adobe Premier and Camtasia
  • Fixed and Moving head lighting setup, programming, and operation.
  • Ability to troubleshoot complex A/V system including Crestron, Biamp, and DM units
  • LED video wall setup, configuration, and operation.
  • Staging and Truss setup with an emphasis on safety, aesthetics, and usability.
• Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution.
• Ability to travel up to 10% of the time.
• A committed desire to learn and grow in the Unified Communications/ Audio Visual practice.
• Strong focus, passion, and desire to understand and exceed customer expectations and technology needs.
• Excellent verbal and written communication skills.
• Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems.
• Able to perform at a high level in a stressful, fast-paced work environment.
• Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting.

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program