Job Details

ID #44636908
State Missouri
City St louis
Job type Contract
Salary USD TBD TBD
Source Beacon Hill Technologies
Showed 2022-08-06
Date 2022-08-05
Deadline 2022-10-04
Category Et cetera
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Technical Support Analyst

Missouri, St louis, 63106 St louis USA

Vacancy expired!

Duties: Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.

  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.

Skills:

- Strong Customer service skills

- Exceptional work ethic

- Positive attitude,

- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.

Computer or Other Skills:

General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks.

General knowledge of IP telecommunications systems.

General knowledge of printers

3 years of recent Desk Side Support required with Hands on Experience

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

Vacancy expired!

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