Job Details

ID #23385904
State Missouri
City Stlouismo
Job type Permanent
Salary USD TBD TBD
Source Dunhill Professional Search
Showed 2021-11-24
Date 2021-11-24
Deadline 2022-01-23
Category Et cetera
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Configuration Management Specialist

Missouri, Stlouismo, 63106 Stlouismo USA

Vacancy expired!

Configuration Management Specialist

The Configuration Management Specialist is responsible for reviewing, administering and implementing Configuration management processes and procedures, assessing Configuration management needs, developing and implementing plans to guide the IT organization to a mature Configuration process. Ensures solutions and infrastructure Configuration s are introduced in a controlled, yet efficient, manner. Conducts research on IT Configuration Management process improvement. Responsible for developing, implementing, and maintaining internal Configuration management policies, procedures and associated training plans. Training Configuration requestors and approvers on existing Configuration policies and procedures. Assisting with the definition and documentation of new or adapted Configuration processes and procedures. Executing periodic testing of Configuration processes to ensure compliance.

Job Responsibilities

  • Serve as the primary point of contact for IT customers.
  • Communicate Service Level Agreements with IT customers.
  • Assist IT teams with meeting facilitation, QA, POC tracking and any other activities needed to ensure satisfaction with the quality and delivery of infrastructure needs.
  • Communicate Service Catalog features to IT customers.
  • Receive, analyze, and verify requested services meeting customer requirements as part of Service Delivery Management.
  • Administer and report results of Customer Surveys.
  • Facilitate the coordination of remediation activities for vulnerabilities identified in third-party security scans, to include managing the collaboration site in SharePoint.

Minimum Qualifications

  • Bachelor's Degree in Information Technology, Computer Science or a related field; Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
  • 4-6 years of experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program.
  • Must be able to obtain a Q-level clearance

Other Job Specific Skills

  • ICAgile Certified Professional.
  • 3+ years of experience with: Process Improvement Methodology including defining and documenting workflow, and Configuration Management tool and workflow creation.
  • Knowledge of version control and configuration tools.
  • Proven ability to work closely with the business community as well as technical resources in a tactful manner.
  • Knowledgeable about relevant Change Management Tools such as Footprints, Remedy or ServiceNow.
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