Vacancy expired!
- Serve as the primary point of contact for IT customers.
- Communicate Service Level Agreements with IT customers.
- Assist IT teams with meeting facilitation, QA, POC tracking and any other activities needed to ensure satisfaction with the quality and delivery of infrastructure needs.
- Communicate Service Catalog features to IT customers.
- Receive, analyze, and verify requested services meeting customer requirements as part of Service Delivery Management.
- Administer and report results of Customer Surveys.
- Facilitate the coordination of remediation activities for vulnerabilities identified in third-party security scans, to include managing the collaboration site in SharePoint.
- Bachelor's Degree in Information Technology, Computer Science or a related field; Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
- 4-6 years of experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program.
- Must be able to obtain a Q-level clearance
- ICAgile Certified Professional.
- 3+ years of experience with: Process Improvement Methodology including defining and documenting workflow, and Configuration Management tool and workflow creation.
- Knowledge of version control and configuration tools.
- Proven ability to work closely with the business community as well as technical resources in a tactful manner.
- Knowledgeable about relevant Change Management Tools such as Footprints, Remedy or ServiceNow.
Vacancy expired!