Assoc Desktop Supp Specialist job vacancy

Vacancy expired!

Company Overview:Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.

JOB SUMMARYProvide basic desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communications skills and IT department procedures to perform technical support. Review and complete assigned tickets within established Service Level Agreements (SLA). Promote excellent customer relations in every customer transaction, contact and communication.

MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.

Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.

Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures. Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA.

Work with desktop engineering to refine desktop configurations. Plan, test and implement new or revised desktop solutions.

Work with the team to resolve low level hardware and software issues.

Resolve basic problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.

Participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.

Work with Desktop Engineering to maintain accurate hardware and software inventories.

Complete assigned project task of low to medium complexity resulting in successful, on time, high quality deliverables.

Perform other duties as assigned.

REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishMinimum A+ or Net+ or one higher technical certificationTechnical understanding of the Internet, URLs, and email. Experience with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, networking and Voice over IPProficiency with using Windows 7, Windows 10, Mac OSX, and Windows Mobile operating systemsProficiency with Microsoft Office applicationsActive Directory & DNSPC hardware & Network connectivityTelecommunications principlesUsage of Altiris CMS and Service DeskMcAfee Antivirus softwarePGP Encryption softwareAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.A valid driver's license as well as a good driving record is required

EducationAssociate's degree. College technical school degree or equivalent work experience is required.

Related Work Experience / Number of Years Desktop support experience / 1

PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge CompTIA A+ is a plus

EducationComputer Science or MIS Technical Certification

Related Work Experience / Number of Years

WORKING CONDITIONS Office environment Travel may be required to remote area locations as required285588 285588BR

Vacancy expired!

ID	#17315982
State	Missouri
City	Townandcountry
Job type	Permanent
Salary	USD TBD TBD
Source	Spectrum
Showed	2021-07-26
Date	2021-07-16
Deadline	2021-09-14
Category	Architect/engineer/CAD
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Job Details

Assoc Desktop Supp Specialist