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Job Details

ID #46168658
State Missouri
City Virtualmissouri
Job type Permanent
Salary USD TBD TBD
Source Cerner Corporation
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Support Analyst

Missouri, Virtualmissouri 00000 Virtualmissouri USA

Vacancy expired!

Job Description

  • Serve as the first line investigate and resolve client problems received via phone, ticket or other electronic means
  • Recognize when to escalate issues by using applicable monitoring and troubleshooting tools
  • Provide exceptional customer service in person, via phone and email, as appropriate
  • Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
  • Research and use a knowledge base of information to quickly understand and diagnose issues
  • Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements

People Management Responsibilities (for associates with one or more direct reports):
  • Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
  • Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
  • Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
  • Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
  • Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.
Working Environment Hybrid & Onsite: No Relocation Assistance Offered This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

Qualifications

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Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)E-Verify Participation (English)Right to Work (English)Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)E-Verify Participation (Spanish)Right to Work (Spanish)Pay Transparency Nondiscrimination (Spanish)

Vacancy expired!

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