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NETWORK OPERATIONS SPECIALIST Job description:
- Perform pro-active monitoring of Mercy's network, server, and application infrastructure.
- Quickly identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities.
- Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
- Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
- Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
- Utilize NOC run-book guidelines for first level break/fix restoration needs.
- Initiate and coordinate outage conference bridges as part of the outage management process.
- Support team members in dealing with large scale network events.
- Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.
Qualifications - Minimum of 3+ years working in a Network Operations Center(NOC) or Service Desk\Server administrator type of role
- Good knowledge of troubleshooting, identification, isolation and resolution of network related issues
- Foundational knowledge of ITIL principles and HIPAA compliance
- Proven ability to work in a fast-paced, high pressure and ever-changing environment
Competencies - Strong customer service skills
- Strong technical and trouble shooting skills
- Proven analytical skills
- Ability to multi-task
- Excellent written and verbal communications skills
- Must have the desire to learn
For training they will work Mon-Friday 8a.m.-5p.m. For the first 2-3 weeks will work the day schedule and then will move to training at night on their regular schedule 7p.m-7a.m. Normal schedule is one week they work Wed and Thursday then the following week work Mon, Tues., Friday, Saturday and Sunday Why Kelly ® ?The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions. Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage. The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Vacancy expired!
