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Job Description
The Barista/Customer Service Associate is responsible for upholding outstanding customer service, providing quality beverages/food, maintaining the dining areas, processing sales and returns transactions, resolving customer problems and complaints, and safeguarding company assets. The Barista/Customer Service Associate reports to the store manager.
Essential Functions and Responsibilities- Food/Beverage Preparation
- Able to prepare and sell various beverage and food items by following prescribed recipes and preparation techniques
- Maintain inventory by replenishing supplies while on shift, stocking equipment, maintaining supplies, food, and other product.
- Keep equipment clean and operable, by following operating instructions, troubleshooting breakdowns, and maintaining a clean and safe working environment.
- Display the ability to work comfortably in a changing environment, while multitasking and learning new systems and processes. Able to assist in all areas of the store.
- Customer Service
- Readily greet guests and communicate with genuine enthusiasm and a smile.
- Offer assistance, answer guests’ questions and inform knowledgeably.
- Ask if guests found everything they were looking for and thank them for shopping at North 40.
- Handle difficult customers professionally as assigned.
- Remain vigilant, observe all guests, and recognize unusual behavior, belongings, etc. to prevent potential loss.
- Processing Transactions
- Physically scan items while monitoring screen for accuracy
- Lookup un-tagged merchandise.
- Research miss-tagged merchandise and check SKU’s/UPC’s for discrepancies
- Apply discounts, coupons & rain checks per policy for eligible merchandise
- Verify credentials for special merchandise
- Bag merchandise properly & determine if a carry-out is needed
- Ensure the employee purchases follow company policy.
- Accurately count cash in & out, check for counterfeit bills, openly count change back in front of customer.
- Offer Add-Ons as needed.
- Sales/Returns
- Process refunds and exchanges by checking condition, verifying product and getting proper approval.
- Stock merchandise & create front end displays, front/face product and monitor applicable expiration dates.
- Answer the phones and direct calls appropriately.
- E-commerce fulfillments.
Qualifications
Knowledge of POS systems and applications…; basic mathematical applications and accuracy; principals and processes for providing customer service; communication techniques to convey and obtain information; proper business communication with coworkers and customers. An understanding of food and beverage safety; basic understanding of beverage preparation equipmentSkills: Established Sense of Urgency – prioritizing and completing not only assigned tasks but taking initiative to take on other tasks that need to be completed.Confidentiality – maintain strict privacy and discretion regarding employee and company information/data or sharing information only with the individuals, HR team, or specified function or contact including refraining from gossip and or perpetuating information that could be construed as such.Organization – knowledge of how to use your time, resources, energy, etc. in an effective way so that you achieve the things you need to achieve.Attention to Detail – meticulous attention to details and elements in all aspects of work projects and tasks.Follow Through – ensuring that all work tasks are completed in entirety from start to finish no matter the time requirements (i.e. coming in early and staying late) and sharing that information with team members.Communication – consistent and thorough written and verbal communication with all team members inside and outside of your immediate team as well as those that engage in the LMS platform at any level and thoughtful understanding of peoples’ behavior, communication techniques to convey and obtain information, and proper business communication with coworkers and customers; Problem Solving – Working through details of a problem to reach a solution.Creativity – ability to think outside the box and bring innovative ideas and solutions to the team and company relating to training and development;Self Starter – Ability and desire to undertake a project on your own initiative, without needing to be told or encouraged to do so.Team Work – collaborating, communication, and contributing in a way that makes not only the immediate HR/Training team more successful in accomplishing projects, tasks, and goals, but also the North 40 Outfitters team successful in accomplishing business objectivesPhysical Ability: Presence at the job and ability to perform the job are essential functions; ability to easily adapt from sitting for extended periods of time to standing and the ability to view a computer monitor for extended periods of time; lifting 20-50 lbs on an occasional basis while using correct lifting, loading and carrying techniques.Additional Information
We get asked a lot, “What is North 40?” If you know who we are, that’s a difficult question to answer because we cover quite a few categories. Our message, “Make a difference in how people experience work and play” is truly our heartbeat here, and if something comes up that doesn’t live up to this, we don’t do it.
Vacancy expired!