Vacancy expired!
- As the health care industry continues to rapidly transform, our IT team conceives, develops, and delivers impactful technology solutions to support access to quality, affordable health care for our members.
- We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
- This position is dedicated to the advanced problem-solving of the executive leadership team’s technology needs while providing exemplary white glove service.
- This position is responsible for the troubleshooting of hardware, software and network related issues, the diagnosis of equipment and addressing configuration issues, supporting special off-site events, being a liaison with other groups, working with strategic vendors to fully resolve issues and provide executive event, town-hall, and all hands event support.
- Event support includes AV, streaming, media, communication and video services for executive events and meetings.
- Bachelor’s degree OR Technical Certification and/or College Courses and 3-year Information Technology experience OR 6 years Information Technology experience.
- Knowledge of ITIL v3 framework and ITSM systems.
- Knowledge of ITSM systems.
- Knowledge of workforce enablement technologies.
- Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
- Infrastructure domain knowledge and required technologies including 3rd party solutions.
- Ability to drive the use of analytics to improve service, availability, and customer interactions.
- Drive incident resolution and issues escalated by executives.
- Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
- Provide front line executive support for most incidents/problems.
- Drive service introduction for new capabilities (simple/medium).
- Ability to assist executives, via phone, in the evening and on weekends
- Working knowledge of both Windows and MAC operating systems
- Bachelor’s degree in relevant field (IT, Engineering) or equivalent career experience.
- Microsoft Teams Meetings
- Office 365 applications
- Cisco Conferencing equipment
- Experience with office relocation and set-up
- Relationship building
- Senior Support Analyst
- Comfortable supporting C-level executives
Vacancy expired!