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ABOUT THE RESORT AT PAWS UP
The Resort at Paws Up is Americas premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. Its a family owned and award-winning destination that truly inspires.
We are seeking an individual with hospitality supervisory to management experience to join our team as Guest Services Assistant Manager. This role is responsible for assisting in providing leadership and management to the Guest Service team, as well as providing the highest level of service to our guests.
The Guest Services department encompasses front desk/communications, transportation, lodging welcome/check-in, and guest services responsibilities. The Guest Services team is the first point of contact for our guests when they arrive on property and throughout their visit. Guest Services serves as the ambassadors for The Resort at Paws Up, delivering a heightened level of personalized service while working closely with the Reservations, Guest Experience, Food & Beverage, Events, Activities, Lodging, Glamping Operations, and Sales & Marketing departments.
This position has a high-level of guest interactions such as meeting guests at the airport, providing information concerning the local area, assist in performing accommodation tours upon arrival and guest check-in, coordinate all on-site transportation needs, occasionally assisting in emergency transportation and coordinating other group function transportation issues.
We are seeking a leader who will set the tone for exceptional Montana hospitality and ensure our guest memories of a lifetime.
PRIMARY DUTIES AND RESPONSIBILITIES
Assist in overseeing the Guest Services division and team members, including front desk, communications, night auditor, lodging welcoming/check-in, and communication for guests.
Manage the recruiting, hiring, and training and growing exceptional Guest Service team members.
Provide day-to-day guidance and oversight of Guest Service team members; actively promote, train, coach, and recognize performance.
Ensure all guest interactions adhere to the companys service standards, providing an elevated guest experience.
Schedule staff according to volume of business; understand how to flex when necessary to meet labor expectations; ability to adjust daily operations to be in line with the budget.
Maintain a professional demeanor both on the phone, in person, on the internal Resort App and through email.
Handle payroll processing and team member scheduling, while striving to stay within the projected monthly budget.
Ensure the Communications Agents are properly communicating on-property guest requests, internal correspondences regarding resort operations and all other incoming calls or inquiries that are received.
Oversee the Night Auditors and ensure that they are properly running the Night Audit, reconciling the resorts daily charges and finalizing all guest folios prior to guest departure.
Liaise with Housekeeping, Food & Beverage, Activities, Glamping, Culinary, Guest Experiences and all other departments to provide an exceptional guest experience.
Responsible for overseeing and maintaining the timing of all on and off-property guest transportation schedules and needs.
Maintain calm and professional during high stress situations.
Change gears and directives based on the needs of the guest.
Work in a safe and responsible manner and report immediately when issues occur.
Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.
KNOWLEDGE, SKILLS, AND ABILITIES
Bachelors Degree in Hospitality or Business field; 4 years experience in similar work experience/training
2+ years experience in high-end, luxury customer service
Minimum 1+ year of experience as a supervisor
Proven ability to lead and manage a team
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Adaptable to high volume workload during peak seasons
Has a friendly and professional manner under periods of high demands
Ability to lift 40 lbs.
Valid Drivers License with ability to meet company driving insurance policy
The position offered is Full-time, Year-round located in Greenough, MT. The Resort at Paws Up offers great benefits including:
Medical, Dental, Vision
401K
Complimentary Meals
Employee Discounts on Merchandise
Employee Activity Discounts
A great work environment in a beautiful luxury resort setting
SALARY
To Be Discussed
To apply, please visit the following web link: https://www.pawsup.com/careers/application
For more information about Paws Up, visit www.pawsup.com.
Vacancy expired!