PC Network Support Tech. 2/3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

• Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
• Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.
• Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
• Service Desk provides 7x24x365 support including weekends and holidays.

• High School diploma or equivalent with 2 years of additional education and/or experience.
• Current DoD Secret security clearance is required on Day 1 of employment; maintaining the required clearance will be a condition of continued employment.
• The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment.
• Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.

• High School diploma or equivalent with 4 years of additional education and/or experience.
• Current DoD Secret security clearance is required on Day 1 of employment; maintaining the required clearance will be a condition of continued employment.
• The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment.
• Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.

• Bachelor's degree in relevant field.
• CompTIA A+, Network+, Dell, HP, or other certification(s).
• Experience with remote administration.
• Experience with PowerShell scripting.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
• Active DoD Top Secret security clearance.