Vacancy expired!
Company OverviewTeledyne ISCO is a leading manufacturer of a wide range of innovative products designed to increase productivity while improving the quality of life on our planet. Our standard and customized products are used across multiple sectors including: water and wastewater, pharmaceutical, academia, oil exploration, and reactant feed.Position Summary and ResponsibilitiesPurpose Statement:Provide quality Customer Service by interacting with customers, channel partners & internal departments. This relates to a variety of an administrative support role for Management and CSR’s, which includes; logging new orders, processing orders, product pricing, order shipment status, other types of standard inquiries and project work. This position is one of the first point of contact with customers and therefore provides an image and first impression of the business. Individuals in this position must be customer focused and have strong skill sets in all forms of communications.Results Expected:
Meets expectations by providing the following information and/or documents as those listed below:
a. Logging ordersb. Ordering supplies for the department as requestedc. Reviews, prepares and provide vendor questionnaires as requestedd. Provides administrative support to the CSR’s and Management staff (including projects) as requestedf. Enters orders as assignedh. Complete inquiries on pricing, transportation costs and arrangements, product availability, order statusand estimated delivery, etc.
Provides exceptional Customer Service by being available for second rotation customer’s phone calls as per
Customer Service Management guidelines.
Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request
and communicating as appropriate with customers and internal employees as necessary to ensure theorganization is aligned with the details of the order. Ensure customer receives an order confirmation asappropriate per TDY policy.
Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person
to contact.
Works with Customer Service Management, Customer Finance Services, Operations and other departments as
necessary to support the need that all shipment holds issues are cleared in a timely manner to allow for on-timedelivery. The focus for this position managed by the Customer Service Department is to also be aware of otherdepartments holds so that the Customer Service Department can communicate with customers in the event of apotential late shipment. In the event of late shipments, be proactive in keeping the customers and otherinternal key personnel informed of future revised shipment dates.
Enters new customers and updates customers’ master records as per LFI and/or Isco respective guidelines.
Facilitates the return of merchandise by determining if the merchandise is returnable and if so, follows the
company’s policy and procedures to ensure approval documentation is provided for the return.
Keeps informed about all Teledyne Isco products both present and past. Including basic modes of operation and
technical specifications by maintaining a detailed reference book and attending scheduled training meetings.
Complies with Teledyne’s and Isco’s policies and procedures regarding export compliance. Inform supervisor of
any concerns of violations that may come to their attention.
Recommends process improvements in support of improved customer service.
Maintain an organized work area including keeping policies, procedures and literature organized and updated.
Assists in achieving the goals of the department and the business by performing other duties as assigned.
QualificationsEducation and/or Experience:Associate's degree from a two-year college and/or one year of Customer Service experience and/or training, or equivalent combination of education and experience.Job Specifications :
Working knowledge of duties and responsibilities of a similar position usually obtained in 1 to 2 years working as a Customer Service Representative.
Demonstrate the ability to articulate ideas clear, both orally and in writing; to listen accurately and to establish rapport with people from a variety of backgrounds.
Maintain a high degree of accuracy involving detailed work.
Intermediate knowledge of Microsoft Word, Excel, and Outlook, and use of the Internet.
Ability to work on multiple projects simultaneously while keeping track of progress and meeting deadlines.
Possess a technical aptitude for learning new products.
Working knowledge of math for calculating of discounts and percentages.
Demonstrated ability to adjust work schedule under pressure to meet needs of customer.
Requisition ID 2019-11947Company Name Teledyne IscoShift 1st Shift - MorningCitizenship/Visa Requirement No Restrictions
Vacancy expired!