Vacancy expired!
Job Description
As a Technical Support Supervisor, you will:- Be a Leader. Support and oversee the daily operations of a team of Technical Support Representatives that provide customer service to our clients, including monitoring and managing call and email volume.
- Develop and Train Staff. Mentor, train, coach, and motivate team members. Support, monitor, and provide feedback, conduct formal and informal reviews on an ongoing basis, and provide recommendations for proficiencies, promotions, dismissals, and disciplinary actions.
- Provide Technical Expertise. Assist with troubleshooting complex support situations including network related errors, remote desktop, performance, desktop applications and Microsoft Office, and respond to escalated customer service situations.
- Identify Solutions. Engage in problem resolution for our software, accurately assess support situations, and collaborate with other internal departments to solve technical issues while maximizing client satisfaction.
- Make Suggestions. Perform trend analyses to determine cause and resolution and make recommendations as to what documentation or tools are needed.
- Be Challenged. Oversee and manage staff projects and participate in ongoing learning and professional growth.
Qualifications
A great fit for this position has:- A Bachelor’s degree in Computer Technology or related field is preferred.
- Experience working with computers, networks, and software.
- Demonstrated the ability to effectively utilize the tools used for troubleshooting issues, such as Window Resource Monitor, IP diagnostic tools, Process Explorer, Event Viewer logs, or other similar tools.
- Experience with Remote Desktop technology.
- 2-5 years’ technical support experience.
- 2+ years’ in a supervisory role.
- Proven ability to learn, apply, and teach technical concepts.
- Proficient in Microsoft Office.
- Good leadership and listening skills, professionalism, patience, and human relations.
- Excellent customer service skills and experience working with IT.
- Solid troubleshooting, problem solving, analytical, and critical thinking skills.
- Strong initiative and excellent time, organization, and project management skills.
- Team-oriented.
- Excellent written and verbal communication skills; ability to clearly explain technical information to people with varying degrees of technical abilities.
- Excellent attention to detail and good proofreading skills.
- Ability to work past the end of the business day as scheduled or needed.
- Ability to work on-site in Lincoln, NE.
Additional Information
Visit www.Tabs3.com/jobs for more information and to apply!Vacancy expired!