Job Details

ID #17322671
State Nebraska
City Offuttafb
Job type Permanent
Salary USD TBD TBD
Source SAIC
Showed 2021-07-26
Date 2021-07-25
Deadline 2021-09-23
Category Security
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Field Services Analyst

Nebraska, Offuttafb, 68113 Offuttafb USA

Vacancy expired!

Description SAIC is currently seeking a motivated, career and customer oriented Field Services Analyst to join our team at Offutt AFB, NE, to begin an exciting and challenging career! In this role you will:

  • Respond to technical service hardware requests and break/fix incidents
  • Support Dell, HP and other notebook, desktops, and monitors
  • Resolve end user questions or problems in the areas of functionality and technical troubleshooting
  • Take responsibility for additional follow-up as required to ensure service is fully restored
  • Ensure a high level of customer satisfaction throughout the service delivery transaction
Qualifications POSITION REQUIREMENTS:
  • AA Degree & zero years of experience OR High school diploma and one year of experience
  • Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)
  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
  • Familiarity with DoD Information Assurance (IA) requirements a plus
  • Moderate level familiarity of Android and iOS devices
  • Blackberry BES and MobileIron MDM experience a plus
  • Outstanding organizational skills
  • Understanding of desktop and notebook hardware
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  • Must have valid driver's license and reliable vehicle with appropriate insurance
  • Must be available for after-hours on-call rotation

PHYSICAL REQUIREMENTS:
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
  • Exposed to seasonal weather based on geographic region
  • Hold the arm and hand in one position or hold the hand steady while moving the arm.
  • See details of objects that are more than a few feet away.
  • See differences between colors, shades, and brightness.
  • Use one or two hands to grasp, move, or assemble objects.
  • Use muscles to lift, push, pull, or carry heavy objects.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.
  • Bend, stretch, twist, or reach out.
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
  • Make fast, repeated movements of fingers, hands, and wrists.
  • The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.

My SAIC Benefits.

Vacancy expired!

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