Job Details

ID #6123235
State Nebraska
City Omaha / council bluffs
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source VIVA USA INC
Showed 2020-11-26
Date 2020-11-24
Deadline 2021-01-23
Category Customer service
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Help Desk Analyst

Nebraska, Omaha / council bluffs, 68114 Omaha / council bluffs USA

Vacancy expired!

Title: Help Desk Analyst

Mandatory skills: Information Technology customer service, customer service,Microsoft Windows, Server, Workstation, mainframe,wired networking, wireless networking, Virtual Private Network, VPN, remote connectivity,MS O365, Outlook,computer hardware, repair computer systems, software, hardware, software issues,mobile devices, iPhone, tablets,software installations, access requests, RSA token distribution,remote network connectivity, phone, email, chat, Systems Technology,Microsoft Active Directory administration, active directory Description:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone. Install, modify, and repair computer hardware and software.A Corporate Systems Technology Help Desk Analyst is responsible for providing 1st Tier Support for client’s internal systems and business processes. The analyst will capture and document the details of issues reported and the troubleshooting steps taken to resolve problems, or escalate to an appropriate team if unresolvable, by using the ticketing system which manages and tracks requests and incidents. The Help Desk Analyst must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem-solving skills. The ideal candidate will have a balance of customer service skills as well as an aptitude for the technical nature of the position.ResponsibilitiesProvide Tier 1 technical support for computer hardware and software issues, including direct and remote network connectivity, reported via phone, email and chatProvide Tier 1 technical support for mobile devices, including iPhone, and tablets, requested via phone, email and chatAdminister active directory, mainframe, and other user accounts as applicableCapture and document the details of an issue and troubleshooting steps taken in order to escalate the issue or document the resolution; use a ticketing system to track and manage requestsInteract with peers and Tier 2 teams for knowledge sharing, research, and updatesProactively identify potential issues in the enterprise environment; alert incident management and peers as appropriateProcess service requests, including remote software installations, access requests, and RSA token distributionEducationHigh School diploma, requiredBachelor’s degree, preferredJob Related ExperienceMinimum 2 years technical customer supportInformation Technology customer service experienceExperience in supporting Microsoft Windows (Server/Workstation) and mainframe environmentsExperience with wired and wireless networking, including Virtual Private Network (VPN) remote connectivityExperience with MS O365 and OutlookKnowledge of Microsoft Active Directory administrationKnowledge of incident management and service request fulfillment processesAdditional Skills/KnowledgeProficient verbal and written communication skillsAbility to multi-task and adapt to a rapidly changing environmentPossess a sense of urgency, can prioritize work, and manage deadlinesAptitude in understanding technical concepts and learning new technologiesFlexibility and reliability relative to work schedules VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details:Please send your resumes and one of our recruiter will get in touch with you. VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008http://www.viva-it.com

Vacancy expired!

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