Remote Customer Service Representative

Nebraska, Omaha / council bluffs, 68101 Omaha / council bluffs USA
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As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.

If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $10/hour.

It's Remote & Flexible!

You’ll be taking calls and making money from the comfort and safety of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are Monday through Sunday, available in one of three blocks: 9:00 AM to 5:00 PM ET, 5:00 PM to 1:00 AM ET, and 1:00 AM to 9:00 AM ET. You’ll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.

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Essential Functions

- Answer incoming calls

- Review customer history as necessary

- Follow policy and procedure guidelines

- Register patients

- Verify memberships

- Add customers to the appointment queue

- Help answer billing questions and resolve billing issues

- Help with basic technical issues

- Document information and outcomes as necessary

About You

Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:

- Detail oriented

- Excellent communication skills

- Able to maintain a professional environment

- Positive attitude

- Empathetic

- Integrity

- Self-sufficient and organized

- Able to utilize resources and work systems

- Able to maintain confidentiality and secure sensitive information

To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:

- Headset: USB noise-canceling headset- Internet: High-speed, hardwired internet (no WiFi or satellite)

- Operating System: Windows 8.1 or Windows 10

- Processor: Intel Core or Intel Pentium 4

- Memory: 2GB of RAM

- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels

- Sound: Sound card (standard on most computers)

- Virus Protection: Up-to-date anti-virus software

NexRep contracts with people in 41 states and the District of Columbia. The only states we do not currently contract in are: AR, CA, IL, MO, NJ, NY, OR, RI, and WA. We do not currently contract with anyone outside of the US.

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Job Details

ID #5982814
State Nebraska
City Omaha / council bluffs
Job type Contract
Salary USD $10/hr 10/hr
Source Nebraska
Showed 2020-11-21
Date 2020-11-19
Deadline 2021-01-18
Category Customer service
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