Vacancy expired!
Aureus Group is looking for an organized individual for a 6-12 month contract as an IT Service Desk Coordinator. This position is with a well-established company and is located in Omaha, Nebraska. As an IT Service Desk Coordinator, you will serve as a resource responsible for coordinating technology work orders ranging from minor to routine repairs/enhancements. You will participate in monitoring systems/network activities, responding to phone calls and alerts, and diagnosing problems and notifying appropriate parties as defined by documented procedures. If this describes your experience and background and you're looking for a company with great stability and growth opportunity where technology is a top priority, this might be the next step in your Service Desk career. With excellent benefits, a relaxed work environment, and a top of the line team, this company has great things to offer you!
Responsibilities of the IT Service Desk Coordinator:- Provide customer service by answering phones; identifying and clarifying reported issues, monitoring service desk e-mail, and assigning and creating work orders as directed.- Provide first level support using various systems and network applications and interfaces to troubleshoot and resolve first level support issues.- Serve as coordinator responsible for monitoring the key resources which provide system/network status and exceptions. - Identify and escalate significant system issues to the appropriate on-call team for immediate attention and timely resolution. - Respond to notifications and alerts which indicate a situation requiring attention and follow documented procedures to insure resolution. - Perform routine mainframe operations duties, which include: running and monitoring test and production jobs, printing, and backups.- Identify, document, manage, and escalate urgent work orders to the appropriate team for immediate attention and timely resolution.- Refers to management those items requiring approval for software or rights/access; or a deeper understanding of the complexity of the problem. - Perform backup tape rotation duties for daily and weekly backups. Required Qualifications of the IT Service Desk Coordinator:- Associate's degree or higher in Computer Science, Computer Engineering or related field or equivalent- Knowledge of commonly-used concepts, practices, and procedures for IT-related items- 2-3+ years related work experience- Shift work, including possible overnight and/or weekend requirementsPreferred Qualifications of the IT Service Desk Coordinator:- Windows desktop & server operating systems- PC hardware knowledge- Department practices and procedures- Insurance related background- PC communication hardware/software PLEASE NOTE:U.S citizens/ ONLY due to the government or federal requirementWe CAN NOT accept 3rd party candidatesWe are unable to sponsor or transfer visasOnly candidates closely matching the client's required qualifications and experience will receive a replyAt Aureus Group, we're the recruitment advisors our clients trust to expertly uncover professionals with not only the experience, skills, and abilities, but also the passion, ethics, and integrity that are critical to your success. We're the experts that professionals turn to for direct access to challenging and rewarding jobs in their field, many of which are unadvertised. If you have a background that matches up well with the IT Service Desk Coordinator position and are interested in learning more about a great opportunity, please apply online or callfor a confidential conversation. Please refer to job #20-1235827 when inquiring.Position: Deskside SupportPhysical Abilities: Up to 10lbsFor the most prompt response, please APPLY ONLINE.Resumes may also be sent to or callfor more information. Applicants must be currently authorized to work in the United States on a full-time basis, and we will not sponsor applicants for employment visa status. We do not accept unsolicited applications or resumes from staffing, recruitment or other employment consulting firms.As always, there is never a fee for candidates to utilize our services.Vacancy expired!