Job Details

ID #11479677
State Nebraska
City Omaha / council bluffs
Job type Permanent
Salary USD TBD TBD
Source Aureus Group
Showed 2021-03-27
Date 2021-03-26
Deadline 2021-05-25
Category Software/QA/DBA/etc
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Executive It Support Administrator

Nebraska, Omaha / council bluffs, 68101 Omaha / council bluffs USA

Vacancy expired!

Are you great with technical support? Do you have excellent communication skills and professionalism? Aureus Group has partnered with a local, Omaha, NE organization for an Executive IT Support Administrator. This is a great opportunity to work with senior-level executives! Our client offers excellent benefits and great company culture! This is a remote, full-time position.

Responsibilities of the Executive IT Support Administrator:

• Provide professional and compassionate technical support to Senior Executives and Executive Administrators, following through with the Executives until satisfactory resolution of the reported issues.

• Listen, evaluate, and communicate with Senior Executives on technical difficulties they may experience, providing them with the appropriate feedback to express your understanding of the technical problem, relaying and ensuring an understanding of the agreed-to plan for remediation.

• Collaborate with other Support Center analysts and Senior Technicians to understand workstation and server support needs in direct support of Executive level and senior leaders

• Resolve calls that have been escalated in the ticket tracking system; assume primary responsibility for client's workstation support; provide hands-on and remote-controlled workstation support services; provide expertise on support services when requested by end-users

• Create software images; lead/participate in hardware & software deployments; hardware and software procurement and disposal; management of print server queues and network printers.

• Address all urgent technical and support issues while working closely with Operations and Technical departments to ensure issues are addressed promptly.

• Generate weekly and monthly reports on customer support issues.

• Research, evaluate, and provide feedback on problematic trends and assist in the QA process of new releases of software and systems.

• Provide appropriate training frameworks, programs, and end-user support procedures for staff to assist them in performing their job and keeping abreast of new industry practices.

• Provide on-call support as required by the position

• Be present and available during work hours in professional attire and a manner and attitude acceptable to Senior Executives.

Qualifications of the Executive IT Support Administrator:

• Must have at least 5 years of overall IT experience including direct support with c-suite level leaders.

• Must possess good leadership qualities and self-managing of work

• Must possess a high level of professionalism and empathic customer service skills

• Must have very strong technical problem-solving skills in various environments and platforms (from web-based applications, database errors, network latency, and software versus hardware-related incidents).

• Experience with all major modalities of virtual meeting support: Zoom, GoTo Meeting, Microsoft Teams, Citrix WebEx, etc.

• Experience with Active Directory, Java applet/plug-ins, databases and schemas (SQL/Oracle), and VPN connections.

• Proficient with MS Office Professional Suite

• Must have excellent verbal and written technical communications skills as well as excellent customer service and telephone skills.

• Ability to quickly learn new software and technologies, understand the latest Microsoft patches and their direct impact on the end-user experience.

• Work independently and collaboratively with internal technical and non-technical groups.

• Resolve issues without detailed supervision in a fast-paced, dynamic environment yet be able to discern when management needs to be notified of potential concerns/complaints from senior leadership regarding their technical experience.

• Manage turnaround on projects with a high level of attention to detail, high leadership visibility such as maintaining hardware/software refreshes with executive and end-user satisfaction.

• Perform a variety of duties while changing from one task to another of a different nature and at different priority levels.

• Hands-on experience with software installation, error code debugging, and IT diagnostic methodologies.

PLEASE NOTE:

U.S citizens/Green card ONLY due to government or federal requirement

We CAN NOT accept 3rd party candidates

We are unable to sponsor or transfer visas

Only candidates closely matching the client's required qualifications and experience will receive a reply

At Aureus Group, we're the recruitment advisors our clients trust to expertly uncover professionals with not only the experience, skills, and abilities, but also the passion, ethics, and integrity that are critical to your success. We're the experts professionals turn to for direct access to challenging and rewarding jobs in their field, many of which are unadvertised.

If you have a background that lines up well with the Executive IT Support Administrator description and are interested in learning more about this opportunity, please apply online or call Neisha Rice at 402-704-1131 for a confidential conversation. Please refer to job #21-1351081 when inquiring.

Position: Help Desk Administrator

For the most prompt response, please APPLY ONLINE.

Resumes may also be sent to isjobs@aureusgroup.com or call (888) 239-5993 for more information.

Applicants must be currently authorized to work in the United States on a full-time basis, and we will not sponsor applicants for employment visa status. We do not accept unsolicited applications or resumes from staffing, recruitment or other employment consulting firms.

As always, there is never a fee for candidates to utilize our services.

Vacancy expired!

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