Vacancy expired!
#INDISTNTT DATA's Client is seeking a End User Services - Desktop Support team member to provide desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.Responsibilites
- Performs troubleshooting for hardware, software and system problems.
- Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity.
- Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).
- Responds to customer requests received via the Service Management application.
- Fulfills requests of moderate to high complexity.
- Interacts with the customers in a courteous and professional manner.
- Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
- Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.
- Identifies potential issues that could adversely impact end-user experience and takes corrective action.
- Participates in low complexity local and enterprise projects.
- Performs proactive maintenance on devices.
- Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.
- Understanding and adherence to policies and procedures.
- Escalates issues when necessary.
Vacancy expired!