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SKILLFUL is the maker of BIG INTERVIEW, the world's #1 platform for job interview training. We're based out of New York.
Founded in 2012 by leading interview expert Pamela Skillings, Big Interview is trusted by users all around the world to prepare for job interviews, keep communication skills sharp, and help land dream jobs.
Our team connects our powerful software with organizations around the globe, including over 500 universities, organizations and government agencies.
Our main site is www.biginterview.com
THE ROLE:
We are in search of an experienced Customer Support Associate to join our rapidly growing team.
Our Customer Support team members are the champions for our customers and strive every day to provide an amazing experience.
As a Customer Support Associate you will enhance the customer experience by helping with product education and adoption of Big Interview's interactive platform.
This role will be a key player in both the revenue retention and growth efforts, executing on key churn metrics each month.
RESPONSIBILITIES:
- Provide a world class experience to all current customers who are in need of support, troubleshooting, inquiries, concerns, product knowledge and adoption. Your interactions with customers will take place through multiple channels to include phone, email, chat, and outbound content.
- Manage priorities and tasks efficiently in a fast-paced environment, always looking for ways to work smarter, not harder.
- Develop creative and lasting value based solutions to retain and renew customers.
- Maintain a positive, proactive approach both internally and externally
- Be detail oriented, adhere to departmental processes, and be highly organized
- Work well both independently and with a team
REQUIREMENTS:
- 6 months - 1 year of experience in Customer Support, ideally within a technology / start up environment
- Experience with CRM's such as Salesforce and ticketing systems such as Intercom
- Experience in phone-based support roles, with a high level of comfort in speaking to customers
- Highly-organized, detail-oriented
- Fluent English
- Ideally a 2-4 year degree - but not required
WHY SHOULD YOU APPLY:
The job is awesome because our customers are awesome; courteous. We treat them like gold and they love us.
Our work environment is second to none: you will have leeway to handle issues your way without micro-management. We love finding gifted, motivated experts and letting them do their job.
BENEFITS:
- Employer-sponsored medical and dental
- Generous personal time / vacation + sick time + paid holidays
- An inclusive, tight knit, exciting start-up environment culture that offers accelerated career & personal growth
Please include a link to your linkedin profile.
Vacancy expired!