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Recruiting Contacts:JOANNE:(469) 298-9115SUMIT:(714) 576-7031MICHELLE:(949) 860-4715E M A I L: Recruiter.Key1@calance.com== We will NOT accept 3rd Party (C2C) Contractors ==Position:Operations Procedure Writer JOB REF#:1017892Duration:6+ Months (Contract)Location:Henderson, NV OR Plano, TX (on-site only)Rate:Open/Market Rate (W2 ONLY) LOCAL CANDIDATES ONLY Operations Procedure Writer will assist the the Operations Department in researching, writing, and helping to implement procedures for day-to-day operational duties, as well as revising and modifying the existing Operations department s procedures. They will craft sound and thorough procedures, and ensure operations is following comprehensive procedures that not only run the business but also adhere to banking regulations and compliance directives. The Procedure Writer will provide support in the following areas: Handling Mortgage services, Communication services, Client Services, Sales Support Services, etc. Responsible for having roughly 70 processes to be proceduralized. Partner with individuals within Operations to ensure procedures exist for all task-based processes. Assist in the development of new Operations procedures. Review new and existing procedures to determine whether they are executable. Assist in the evaluation of existing Operations processes and procedures, to include drafting, editing, revising, and performing comment resolution. Provide recommendations for improving Operations procedures. Listen to and actively seek others opinions and advice regarding how to complete work, solve problems, etc. Anticipate customer s needs and proactively see through the solution and facilitate action. Analyze situations from the customer point of view Develop/Recommend appropriate plan of action to management on job or project issues. Anticipate potential problems/obstacles and take action to proactively minimize impact. Effectively communicate with clients as well as with associates from corporate, field offices and other divisions Actively encourage others to view problems as challenges or opportunities for growth and improvementREQUIRED SKILLS/EXPERIENCE:NOT looking for a Technical Writer, this resource will be responsible for taking care of Business Process Procedures. 3+ years implement procedures for day-to-day operational duties, including revising and modifying the existing operations department s procedures Experience in developing and implementing administrative and/or technical procedures Experience developing process flows using Visio Experience collaborating with diverse subject matter experts and internal customers Proficiency in Microsoft Office Word, Excel, and PowerPoint Excellent oral and written communication skillsPreferred/Nice-to-haves: Experience working in banking or financial services. Bachelor s degree in a relevant field OR relevant experience. Calance Consultant Benefits Offerings:- EPO/PPO Medical Plan (Cigna)- HMO/PPO Dental programs (Cigna) - Vision - VSP (Vision Plan Summary) - 401K VOYA Retirement vesting programVacancy expired!